Support & Orders
Questions about a pre-order, deposit, shipping, return, or appliance setup.
Include your order number when the question concerns a purchase.
Write an email[ DOC_REF: SRX-CONTACT ]
Contact the team
SurviveRx is operated by Offline Resilience Systems. Email is the direct support channel for orders, the appliance, privacy requests, and general questions.
One team inbox
support@offlineresilience.comChoose a subject
Start with the right context.
These links add a subject line to your email. They all reach the same inbox, where the team routes the request.
Privacy Requests
Request access, export, correction, or deletion of your personal data.
We will verify your identity before acting on an account request.
Write an emailGeneral Inquiries
Partnership, press, and other questions that do not fit the paths above.
All messages reach the same team inbox and are routed from there.
Write an emailUseful details
Help us locate the issue.
- Your order number, if the question is about an order.
- The email address used for the order or account.
- What you expected, what happened, and any error message you saw.
Never email a password, owner secret, recovery key, or full payment-card number.